ROKKI is AirAsia’s on-board Wi-Fi that offers in-flight entertainment, Internet services, and an e-commerce platform. Using your personal device, you can enjoy FREE access to rokki.com to watch movies, play games, read the travel360 magazine or grab some in-flight shopping deals, and more!
You can also get Internet access to surf the web and use your favourite apps by purchasing a ROKKI Plan.
You will need your mobile phone or tablet with Wi-Fi capabilities to use the service (laptops are currently not supported). To get connected, simply turn on Flight Mode on your mobile device and connect to ROKKI Wi-Fi.
Once connected, you will be automatically redirected to visit the ROKKI Portal at rokki.com to enjoy free in-flight entertainment or to purchase a ROKKI Plan to get Internet access.
You can start using ROKKI once the aircraft reaches an altitude of 10,000 feet which is when in-flight Wi-Fi announcement has been made or the seatbelt sign is switched off.
Please note that the service will automatically turn off when the aircraft reaches below 10,000 feet. When flying within the territories of India, only in-flight entertainment will be available, while the Internet service will be switched off due to country regulations.
Yes, this service has obtained all aviation standard approvals from the Department of Civil Aviation (DCA), Malaysia and Federal Aviation Administration (FAA), USA. It has also obtained telecommunication licensing from the Malaysian Communications and Multimedia Commission (MCMC), the telecommunication regulatory body of Malaysia.
We'd love to hear from you! You can direct all queries and feedback to us via eForm and we'll get back to you within 7 business days.
ROKKI Wi-Fi service is available on selected AirAsia flights only. Following are total.no of aircraft equipped with Wi-Fi (as of Dec 2018).
You will need to purchase a ROKKI Plan to get Internet access to surf the web or use your favourite apps. You can view the available plans and purchase by credit card at rokki.com or get it by cash from the cabin crew during your flight.
Price: MYR9 for 5MB
Applicable for: WhatsApp, WeChat, LINE, KakaoTalk & Viber apps
Price: MYR18 for 15MB
Price: MYR48 for 50MB (exclusive to in-flight credit card purchase only)
Applicable for: Lightweight Internet usage, best suited for apps. Excludes streaming and app store downloads.
You will be disconnected. To resume connection, you can reload your plan at a discounted price using your credit card. You can also purchase a new plan by cash from the cabin crew.
NOTE: For seamless internet experience and better control of data usage, it is advisable to disable auto-download features on the device.
Price : MYR7 for 5MB
Price : MYR16 for 15MB
Price : MYR45 for 50MB
- Discounted reload plans are exclusive to in-flight credit card purchases only.
- Activating your new or reload plan will automatically terminate your existing plan.
No. Once used, the plan is only valid for the duration of the single-journey flight on a ROKKI-enabled aircraft.
Yes, plans purchased from rokki.com on ground (before your flight) and plans purchased by cash on board can be used on other ROKKI-enabled flights as long as the plan has not been activated. However, plans purchased during the flight by credit card cannot be used on other ROKKI-enabled flights as it is automatically activated on your mobile device once the transaction is successful.
Yes, it is safe as all credit card transactions made on board are secure. ROKKI does not store any credit card data from the transactions made.
Some issuing banks may impose additional charges on all CROSS-BORDER transactions performed. CROSS-BORDER transactions are defined as transactions in which the country of the cardholder bank differs from the country of the merchant.
Please note that neither ROKKI nor AirAsia is the party imposing the additional charges, and does not benefit from them. As per Visa and MasterCard rules and regulations, all issuing banks have to inform their cardholders if there are any such cross-border charges. Kindly liaise with your respective issuing banks if you wish for further clarification.
All prices indicated are inclusive of GST. Therefore, you do not need to pay extra beyond the advertised price.
You can submit your request on the HELP page of the ROKKI Portal or email us via eForm with the following details:
IMPORTANT: We do not provide refunds for change of mind after purchase, plan has expired or plan has been used with usage exceeded 0.05MB.
Collectively, the service is capable of providing speeds of up to 1.33 Mbps. Actual speed performance may defer subject to the following:
You can access free in-flight entertainment by connecting to ROKKI Wi-Fi on your personal device and visiting the ROKKI Portal at rokki.com during flight.
No, the video streaming service and other in-flight entertainment offerings such as the travel guides and magazines are absolutely free. ROKKI Plan is not required to access the free entertainment services.
No. All ROKKI in-flight entertainment services including videos are available for free to passengers and does not require any Internet connectivity.
You can access the ROKKI Portal to enjoy free in-flight entertainment when the seatbelt sign has been switched You can start using ROKKI once the aircraft reaches the altitude of 10,000 feet which is when in-flight Wi-Fi announcement has been made or the seatbelt sign is switched off.
Note: Videos will be temporarily interrupted during in-flight PA announcements.
You must sign in to your BIG Membership in the ROKKI Portal. Once signed in, you will be able to earn and redeem BIG Points for all your purchases made on ROKKI (inclusive of ROKKI Plans and e-commerce products).
You can sign in to your BIG Membership by following the steps below:
Yes, you can use BIG Points as a form of payment for your purchases made on ROKKI. Any deduction of BIG Points as a form of payment is only available in predetermined blocks of 100 BIG Points (Conversion rate: 100 BIG Points = MYR1).
You will earn BIG Points on all your purchases made with debit or credit card on ROKKI according to the structure below:
• Earn 25 BIG Points per purchase or top up of Chats Plan (5MB)
• Earn 50 BIG Points per purchase or top up of Internet Plan (15MB)
• Earn 200 BIG Points per purchase or top up of Internet Plan (50MB)
• Earn 1 AirAsia BIG Point for every MYR1 spent on other products
Connectivity Plans: Within 7 days from the date of purchase
Other products: Within 90 days from the date of purchase
For enquiries and disputes regarding BIG Points, please email firstname.lastname@example.org
ROKKI Shop is an e-commerce platform that offers special online deals for guests on board AirAsia.
Step 1: Browse through the catalogue and add to cart
Step 2: Complete the checkout process
Step 3: Pay via credit card / BigClick / Union Pay
Step 4: View order confirmation
Duty Free items: Call cabin crew and flash order summary to collect item
Items that require shipping: Confirmation email will be sent
No, orders can only be placed once you are connected to ROKKI Wi-Fi during your flight.
You will be automatically redirected to the Order Confirmation page with your order summary once your payment is successful.
To collect your Duty Free item, call cabin crew and flash your order summary. For items that require shipping to your delivery address, a confirmation email will be sent to you.
If you have provided us your email address and did not receive the order summary after 24 hours of placing your order, please contact email@example.com with the following details:
Step 1: Select the ROKKI menu bar on the top left of the home page
Step 2: Select Order and retrieve your order summary and purchase details
We only accept credit card (Visa and Mastercard ), BigClick, and Union Pay. Cash is not accepted.
All items will be charged in MYR (Malaysian Ringgit).
You can contact us by selecting Get Help in the order confirmation page or email firstname.lastname@example.org with the following information:
Adding items to your shopping bag allows you to save your items for later while you browse other items. It also allows you to add multiple items and pay in one transaction.
We are committed to ensure customer satisfaction. All merchants on ROKKI have been stringently evaluated, and only authorised merchants and authentic merchandise are available on ROKKI Shop.
The number of stock available can be found under each product description. However, certain services such as travel deals may require 12-48 hours to confirm availability with the travel service provider upon processing your order. Kindly refer to the product description of each item for detailed information.
The availability of a warranty for each item is subject to the merchant’s own terms and conditions. All warranty claims must be made directly with the merchant.
For all product-related enquiries, please contact the merchant directly. In the event you are unable to reach the merchant, drop us an email at email@example.com and we will connect you to to them directly.
The fulfilment method is indicated on the item page and the order history page.
For items that require in-flight collection: Please call the cabin crew and flash your order summary to receive the item.
For items that require airport collection: Please view your item page or order summary to find out which store at the airport your item can be collected from.
For items that require shipping: Please check your email for the order confirmation and tracking information.
Upon completing your purchase, you will be automatically redirected to the order confirmation page with your order summary. Kindly call the cabin crew and flash your order summary to collect the item.
You can download the order summary PDF from the order confirmation page. A copy of the order summary will also be sent to the email address you provided.
Step 1: Ensure your mobile device is connected to ROKKI Wi-Fi. Refresh your browser or visit rokki.com
Step 2: Select the ROKKI menu bar on the top left of the home page
Step 3: Select Order and retrieve your order summary and purchase details
The cabin crew can only provide you the item(s) after verifying your order summary from the order confirmation page. Please email firstname.lastname@example.org with the following details and we will refund you upon verification:
|Brunei||2 bottles (2 litres) of spirits or wine and 12 tins (330 ml) of beer - except for Muslims||17 years or older|
|Cambodia||2 litres of wine||18 years and above|
|China||No more than 1500ml of alcoholic drinks (containing 12% or above alcoholic content);||-|
|Hong Kong||No limit for wine and liquor below 30% vol. 1 litre of alcoholic liquor above 30% vol||18 years or older|
|India||2 bottle of alcoholic liquor or wine; (1 litre each)||17 years of age and older|
|Indonesia||1 litre of liquor;||above 18 years of age|
|Laos||2 bottles of wine; 1 bottle of other alcoholic beverages||-|
|Macau||1 litre of beverage of alcoholic strength by volume exceeding 30% vol.;||-|
|Malaysia||Wine/spirit/malt/liquor not exceeding 1 litre.||-|
|Myanmar||Varieties of liquor not more than 2 litres||-|
|Philippines||2 bottles alcoholic beverages of not more than 1 litre each||18 years of age and over|
|Singapore||spirits, wine and beer not exceeding 1 litre each; or 2 litres of wine and 1 litre of beer; or 1 litre of wine and 2 litres of beer.||18 years of age or older|
|Sri Lanka||1.5 litre of spirits and 2 bottles of wine;||over 18 years of age|
|Taiwan||one bottle (not exceeding 1 litre) of alcoholic liquor||over 20 years of age|
|Thailand||1 litre of liquor||-|
|Vietnam||1.5 litres spirits for above 22% Vol ; 2 litres Liqour for up to 22% Vol||18 years of age and older|
|Cambodia||400 cigarettes, or 100 cigars, or 400 grams of tobacco||18 years and above|
|China||Max. 400 cigarettes, 100 cigars and 400 grams of tobacco||-|
|Hong Kong||19 cigarettes or 1 cigar (or 25 grams of cigars) or 25 grams of other manufactured tobacco||18 years or older|
|India||100 cigarettes or 25 cigars or 125 grams of tobacco||17 years of age and older|
|Indonesia||200 cigarettes or 25 cigars or 100 grams of tobacco||above 18 years of age|
|Laos||500 cigarettes or 50 cigars or 250 grams of other tobacco||-|
|Macau||19 cigarettes or 1 cigars or 25 Gram of tobacco or an assortment of these products not exceeding 25 Gram||-|
|Malaysia||Tobacco not exceeding 225 grams (equal to 200 sticks of cigarettes).||-|
|Myanmar||400 cigarettes or 50 cigars or 250 grams tobacco||-|
|Philippines||400 cigarettes or 50 cigars or 250 grams of pipe tobacco||18 years of age and over|
|Sri Lanka||No allowance||-|
|Maldives||200 cigarettes or 25 cigars or 250 grams tobacco||over 16 years|
|Taiwan||200 cigarettes or 25 cigars or 500g of tobacco||over 20 years of age|
|Thailand||200 cigarettes or 250 grams of tobacco or equal weight of cigars||-|
|Vietnam||200 cigarettes, or 100 cigars or 500 grams of tobacco||18 years of age and older|
|Brunei||60 ml perfume||17 years or older|
|Cambodia||60 ml perfume||-|
|China||Personal articles from overseas, valued at RMB5,000 or above, carried by Chinese residents. Personal articles intended to remain in the territory, valued at RMB2,000 or above, carried by non-Chinese residents.||-|
|Hong Kong||60ml perfume or 250ml eau de cologne||18 years or older|
|India||60ml of perfume||-|
|Indonesia||Reasonable quantity||above 18 years of age|
|Laos||250ml of eau de toilette and 50gm of perfume.||-|
|Malaysia||Not exceeding MYR 400||-|
|Myanmar||150ml of perfume||-|
|Philippines||Small quantity of perfume||18 years of age and over|
|Sri Lanka||250ml of eau de cologne and a small quantity of perfume||over 18 years of age|
|Maldives||Not exceeding MVR600||over 16 years|
|Vietnam||Reasonable quantity||18 years of age and older|
Step 1: View the item page or order summary to find out which store at the airport your item can be collected from.
Step 2: Download and save your order summary from the ROKKI Portal (a PDF copy will also be emailed to you).
Step 3: Go to the specified store. Flash your order summary and ID (passport/Malaysian IC) for verification purposes to the store assistant and collect your item.
You can pick up your item from the specified store at the klia2 arrivals hall as soon as you land. The item will be kept on hold at the store for 24 hours only.
If you fail to pick up your item before the collection period is over, your item will be released and you will be refunded. However, a handling fee of MYR50 will be charged.
Monday – Sunday: 6am-12am
Yes, as long as the person picking it up has a copy of your order summary and ID (passport/Malaysian IC) for verification.
In the unlikely event this happens, drop us an email at email@example.com with your order details and we will refund your purchase.
Step 1: You will receive an order confirmation email upon completing your purchase.
Step 2: Once the order has been processed and dispatched, you will receive an email with the tracking information.
Step 3: Receive and enjoy your new purchase! We will then send you an email to confirm that your order has been fully delivered and completed.
Shipping fee (if any) will be indicated during checkout.
Delivery for each item will be charged according to the respective merchant’s shipping fee.
Delivery times vary according to the merchant and are displayed on each item’s respective page.
Please refer to the confirmation and shipping email sent by the merchant to track your order status. Alternatively, you can also check the delivery status in the Shop section of rokki.com (on ground).
Drop us an email at firstname.lastname@example.org with the following details:
If you have purchased items from two or more merchants, you will receive your order in separate deliveries as they are dispatched at different times according to the respective merchants.
Drop us an email at email@example.com and we will do our best to assist you. Please be informed that ROKKI and its partner merchants will not be liable for items that have been shipped.
No changes can be made once payment has been completed.
Returns and refunds are handled on a case-to-case basis and are subject to the merchant’s own terms and conditions. We accept refund requests for items that are defective or incorrectly delivered.
No, orders cannot be cancelled once they have been processed.
You are able to enjoy the convenience of using BigClick for your purchases.
No, AirAsia BIG Points cannot be used to make purchases on ROKKI.
Drop us an email at firstname.lastname@example.org with the following information:
*Information available 8 hours before flight only.ROKKI Wi-Fi is available on selected AirAsia flights only.
Connect to ROKKI Wi-Fi to enjoy FREE in-flight entertainment or buy a plan to get Internet access on board.
Sorry, your upcoming flight does not have ROKKI Wi-Fi. We hope to serve you on your next flight!